Admiral Suites

How many stars does the hotel have?

• o 4 stars

How do I make a direct contact with the hotel?

• o You may email, call or fax us at: enquiry@admiralsuites.com
  T: +66 2 663 4000
  F: +66 2 663 5280

If I make an online booking, will I be offered with the ‘best rate’?

• o Booking online generally offers the ‘best available rates’ for that date and time

What types of rooms are available and what are the differences between room types? The hotel has four room types:

• o Superior Studio (37 square metres): Comes with a double bed, en-suite bathroom, kitchenette, and a private balcony
  
  o Deluxe Studio (45 square metres): Comes with a double bed, en-suite bathroom, walk-in closet, separate study area, and kitchenette with complete electric hotplates
  
  o Executive Suites (60 square metres) and Admiral Suites (70 square metres): Both of these room types are similarly equipped. Comes with a separate living area and balcony, a study area and a fully equipped kitchenette. The bedrooms of these suites come with a double bed, TV, walk-in closet, and private balcony.

Are your hotel rates per person or per room?

• o Hotel rates are per room

What are the type of credit cards accepted during the booking process?

• We accept all the universally accepted credit cards during the booking process like Master Card, VISA, Union Pay, JCB, Diners and AMEX

Are my credit card details necessary when making a reservation?

• o Yes, to guarantee the reservation

Will my credit card be charged?

• o We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorization from the guest. However, certain packages may require full prepayment at the time of booking, but this will be made known at the time of making the reservations. Guests can choose to settle the bill in cash or credit card at the time of check-out.

How safe is it to submit credit card details online?

• o Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.
  
  For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in.
  
  Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.

What is your cancellation policy?

• In the event of a cancellation or no-show, the following will apply:
  
  o For stays of 1 to 7 nights
  If the property is not informed within 24-hours or more prior to date of arrival, a charge of one (1) room night’s accommodation will be levied on the credit card used to guarantee the reservation
  
  o For stays of 8 to 14 nights
  If the property is not informed within 24-hours or more prior to date of arrival, a charge of two (2) room nights accommodation will be levied on the credit card used to guarantee the reservation
  
  o For stays of 15 to 21 nights
  If the property is not informed within 24-hours or more prior to date of arrival, a charge of three (3) room nights accommodation will be levied on the credit card used to guarantee the reservation
  
  o For stays of 22 nights and more
  If the property is not informed within 72-hours or more prior to date of arrival, a charge of five (5) room nights accommodation will be levied on the credit card used to guarantee the reservation

Do you have a pets’ policy?

• o Regrettably, pets are not allowed in the hotel

What are your check-in and check-out times?

• o Check-in time is 2.00 pm
  
  o Check-out time is 12.00 noon

Is it possible to check-in early? Late check-out is subjected to room availability and the charges are as follows:

• o Early check-in is subjected to room availability

What is the charge for a late check-out?

• Late check-out is subjected to room availability and the charges are as follows:
  
  o Check-out before 6.00pm: 50% charge (based on overnight rate)
  
  o Check-out after 6.00pm: Full overnight rate

Do you have non-smoking rooms?

• o No, all rooms in the hotel allows smoking

Do you have twin, triple or quadruple rooms?

• o Rooms come only with king size beds, however an extra rollaway bed can be provided for a third person. No quadruple rooms are available

Do you have inter-connecting rooms?

• o Regrettably, we do not have inter-connecting rooms, however, shall you wish to have rooms near each other, please put in a request and we will do our best to accommodate this request

What is the cost for an extra bed?

• o An extra bed is THB 800 per night excluding breakfast

What is the hotel’s policy regarding children?

• o There is no charge for children below the age of 12 years sharing a room with parent(s) on existing bedding
  
  o If an extra bed is required, regardless of age, an extra bed charge will be incurred
  
  o Children of 12 years and above are charged the full adult breakfast price of THB 180 nett
  
  o Children between the ages of 5 and 11 years are charged a rate of THB 150 nett per child/breakfast
  
  o Children of 4 years and below will not be charged for breakfast t

Does the hotel provide baby-sitting services?

• No

Are baby cots available?

• Available (on request)

Where is breakfast served and at what time?

• Breakfast is served at the Cafe22 from 06.30 am – 11.00 am Buffet / 11.00 am-13.00 pm set menu.

Is breakfast served, buffet style?

• 06.30 am – 11.00 am Buffet / 11.00 am-13.00 pm set menu.

How many restaurants do you have and what are they?

• Only 1 restaurant (Café 22)

Are there any vegetarian cuisines available in the restaurants?

• Available (on request)

Is the food served in the restaurants ‘halal’?

• No

Do you have 24-hour maid service?

• o Currently, the daily maid service is available at limited hour from 8.00 am – 8.00 pm

Do you have 24-hour room service?

• o Currently, the room service is available from 6.30 am – 11.00 pm and we receive the last order at 10.30 pm

Do your rooms have a balcony?

• o All our Studios have a private balcony and the Executive and Admiral Suites have two

Do you have connecting rooms?

• o We do not have connecting rooms, however, a request for adjoining rooms can be made and is subjected to availability

1. What is the length and depth of your pool?

• o In meters: 4 (width) x 8 (length) x 1.25 (depth)

Do you have hairdryers in the rooms?

• o Hairdryers are available upon request

Does the hotel provide iron and ironing board in all rooms?

• o An iron and ironing board is located on the 5th floor at the Laundry Room. The use of these items are subjected to its availability

How far is the hotel from the airport and do you provide airport transfer service? And if so, what is the cost?

• o The property is about 35-40 minutes drive from Suvarnabhumi International Airport. An airport transfer service by limousine can be arranged to and from the hotel. The cost of such service ranges approximately from THB 1200 to THB 1500 for one way trip.

How much does it cost for an airport taxi or limousine?

• o An airport taxi cost approximately THB 400-500 nett per way including toll charges.
  
  o An airport limousine cost approximately THB 1000 nett per way

Can luggage be stored at the property whilst I travel elsewhere?

• o Yes, for a maximum of 30 days

What is the weather like at different times of the year?

• o Bangkok is known to be a tropical city where the weather is warm throughout the year with April and May being especially hot and sticky. The weather is cooler during June to September, where the temperature ranges approximately from 24-28c. However, this may also be due to the rainy season. The most pleasant time of the year is during October to February, where temperatures range from 25-28c with light breezes.

Is the tap water safe to drink?

• o No, tap water in Thailand is not potable. Complimentary bottled water is supplied in your rooms daily

Is there a doctor on call?

• o Yes, for minor illness, otherwise, for urgent matters we recommend guests to go directly to Samitivej Hospital which takes approximately 15-minutes drive. For your convenience we placed the hotline number of Samitivej Hospital on your refrigerator.

How far is the nearest hospital?

• o Samitivej Hospital is approximately 3km away from the hotel

Where is the nearest bank or currency exchange?

• o The United Overseas Bank is a ten-minute walk from the property with other banks located inside the Emporium Shopping Complex. The nearest currency exchange booth is a five-minute walk down the road and is adjacent to the Imperial Queens Park Hotel

What time do banks open? Late check-out is subjected to room availability and the charges are as follows:

• o Monday to Friday – 8.30 am to 3.30 pm

What voltage is used in Thailand?

• o The voltage uses in Thailand is 220 volts

Can I connect my laptop in the room?

• o Your laptop can be connected in all of our rooms through an ADSL modem

What kind of Internet connection do you provide and what is the cost for the service?

• o The hotel provides free internet and Wi-Fi in guest room and public area

What is the hourly/ daily rate for limousine service?

• o Hourly rate is THB 600
  
  o Daily rate is THB 4500

Are secretarial and other business services such as translation available?

• o We do not provide translation services, however, we do provide services such as faxing, emailing, and photocopying
  
  o Deluxe Studio (45 square metres): Comes with a double bed, en-suite bathroom, walk-in closet, separate study area, and kitchenette with complete electric hotplates
  
  o Executive Suites (60 square metres) and Admiral Suites (70 square metres): Both of these room types are similarly equipped. Comes with a separate living area and balcony, a study area and a fully equipped kitchenette. The bedrooms of these suites come with a double bed, TV, walk-in closet, and private balcony.

How far is the property from the Sky Train and MRT?

• o It is a ten-minute walk to the Phrom Phong BTS Station and one stop from there is the Asoke BTS Station which connects you to the Sukhumvit MRT Station

Are there any shopping centres nearby?

• o Emporium is one of the nearby shopping centres, having approximately 10-minutes walking distance. Otherwise, you can go directly to where most of the shopping complexes are located by taking the skytrain and stop at Chit Lom or Siam Station.

How far is the hotel from well-known entertainment spots?

What and where are the local tourist attractions?

• o Tourists’ attractions are located all around the city. For your convenience or shall you have any enquiries, kindly contact the front desk for more information